ATTENTION: THIS PRODUCT IS MADE-TO-ORDER. DUE TO OUR PRODUCTS BEING HANDMADE BY A SMALL TEAM OF ARTISANS PLEASE ALLOW 14-21 BUSINESS DAYS PROCESSING TIME.

Returns Policy

Orders cannot be cancelled once placed through our website.

Unfortunately, our products are non-refundable, but we will happily exchange unworn products for a different size or style within 30 days. The customer is responsible for shipping cost.

Exchanges:

• If exchange is necessary please email us at [email protected], we will provide you with shipping details and a unique code to enter at checkout. Customer is responsible for shipping cost.
• We do not reimburse for return/exchange shipping.
• All shoes must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and undamaged in their original, canvas bag as this is considered part of the product. Shoes that are returned without a bag(s) or with marked soles/any damage may not be accepted, and may be sent back to the customer.
• We cannot process yourexchange until we receive your goods.
• Please ensure the goods are returned to us using registered post. Unfortunately we cannot be held accountable for parcels going missing, therefore we advise you to take note of a tracking number when returning the goods.
• Please be aware custom orders are final sale.

Sale:

• All purchase made with a promo code and allon sale items are final sale.
• Due to a influx of orders, promo/sale purchases can take up to 4 weeks processing time.
• Promo codes can not be applied to previous orders.

Note: Being that our products are 100% leather, they will become more characterized with every wear. It is recommended to coat our products with leather protector to combat the effects of weather.

Dark red high Cowboy Boots with baby pink accents and white stitching

6cm black wooden heel

Metal accents on heel and toe

Leather sole with rubber

Fitis narrow, we recommend sizing up one size. If you are concerned about sizing please add your foot (length & width) and calves measurements to the note-section at checkout so we can make them custom to your body! Or send us a email for any questions in regards to this at [email protected]

Calve Measurements:

Size 35/36 – ankle: 29cm – mid calf: 32cm – top calf: 36cm
Size 37/38 – ankle: 30cm – mid calf: 34cm – top calf: 38cm
Size 39/40 – ankle: 31cm – mid calf: 36cm – top calf: 40cm
Size 41/42 – ankle: 32 cm – mid calf: 38cm – top calf: 40cm
Size 43/44 – ankle: 33 cm – mid calf: 40cm – top calf: 44cm

Please note: due to all product being handmade each pair may slightly vary in shade and color according to the part of material used. Each pair is just as individual as you!